WE’VE GOT YOU

covered

Expert support to keep your gaming PC running smoothly, from setup to troubleshooting.

8

builds in stock

2-day

avg delivey

100%

bench-tested

WE’VE GOT YOU

covered

Expert support to keep your gaming PC running smoothly, from setup to troubleshooting.

<2HRS

Avg Response Time

1,200

Customer Assisted

4.9

Customer Rating

— KNOWLEDGE BASE

BROWSE BY CATEGORY

SET UP INSTALLATION

First boot, driver installation, OS Set up, BIOS configuration guides.

WARRANTY & RMA

Claim warranty coverage, initiate returns or exchanges, track RMA status.

PERFORMANCE & OC

Overclocking guides, benchmarking, thermal optimization, RAM tuning.

HARDWARE TROUBLESHOOTING

Diagnose GPU, CPU, RAM, storage, and display
issues with step-by-step tools.

SHIPPING AND ORDERS

Order status, delivery timelines, packaging, damage claims, and tracking.

UPGRADE & MODS

Compatible upgrade paths, modding guides, and component recommendation tools.

FREQUENTLY ASKED QUESTIONS

Answers to the most common questions from BISPCS customers. Can’t find what you need?

All BISPCS systems include a 3-year parts and labor warranty. This covers manufacturing defects, component failures under normal use, and workmanship issues. GPU and CPU components carry an additional manufacturer warranty that can extend coverage to 5 years in some cases. Our warranty does not cover physical damage, liquid damage, or modifications made outside of our authorized upgrade program.

Submit an RMA request through our ticket system with your order number and a description of the issue. Our team will respond within 2 business hours with a shipping label. Once we receive your system, diagnostics take 1–3 business days. Repairs are typically completed within 5 business days. You’ll receive tracking when your system ships back. Total turnaround is usually 7–10 business days.

Start by checking that all power connectors are fully seated (24-pin ATX, CPU 8-pin, GPU 6/8-pin). Remove all RAM sticks and reseat them one at a time in the primary slot (usually A2). Listen for beep codes — one long beep followed by short beeps usually indicates a GPU issue. If you have a debug LED display, note which LED is lit (CPU, DRAM, VGA, BOOT). Try clearing CMOS by removing the coin-cell battery for 30 seconds. Contact us if the issue persists.

Orders: Use the tracking number emailed when your system shipped. For builds-to-order, log into your BISPCS account and check the Build Status tab — we update it at each stage (component sourcing, assembly, QA, shipping). Repairs: Your RMA ticket will have a status field updated in real time. You can also reply to any support email to get a status update directly from your assigned technician.

We offer remote support sessions via TeamViewer for software issues, driver problems, and configuration help at no additional charge for systems under warranty. On-site support is available in select metro areas for an additional fee — contact us to check availability in your area. For hardware issues, we recommend using our RMA service which includes pre-paid return shipping.

Open a Support Ticket

SUBMIT TICKET

Address

48 Toh Guan Road East #08-139 Enterprise Hub Singapore 608586

Phone

(+089) 19918989

Email

info@bispcs.com

Opening Time

8:00 am – 5:00 pm, Sunday Closed